Richard Lowrey

Chief Executive Officer

A member of the Board of Directors since 2020, and the current Vice Chairperson, Rick is the Interim CEO for Engageware. Rick is responsible for execution of the company, market, and product strategy to deliver best-in-class customer engagement solutions for our customers and the marketplace. Rick is a seasoned software executive with over 30 years of experience, having most recently served as the President and CEO of Pilgrim Quality Solutions, Inc. (now part of IQVIA). In previous roles, Rick served as the CEO of AMCAD, Inc., and as the Chief Products Officer of Deltek, Inc.

Dave Blahnik

Chief Financial Officer

Dave is a senior executive with over 25 years of finance and management experiences at Private Equity-backed technology and software companies, leading organizations in Finance, Sales Operations, and Business Development initiatives. Dave was recently SVP/CFO at PlumChoice (acquired by Allstate), and Head of Finance and Sales Operations at Mformation (acquired by Nokia). Dave has a degree in Accounting from Missouri State University, and Masters degrees from the University of Missouri and Washington University in St. Louis.


Bill Bohen

Senior Vice President, Client Services

Bill has led Engageware’s client services organization since 2007, responsible for the company’s customer success, support, and professional services. With more than 25 years of experience in the development and implementation of enterprise software, Bill previously was vice president of client services at EasyAsk, a division of Progress Software Corporation. Earlier, he was vice president of professional services at Oberon, Inc. Prior to Oberon, Bill provided leadership to the Clarify, Inc. professional services organization, and held several roles at Digital Equipment Corporation. He earned a bachelor’s degree in electrical engineering from Rensselaer Polytechnic Institute and an MBA from Clark University.


Matt Dobosh

Chief Revenue Officer

Matt leads the sales and customer success teams for the organization. He has successfully developed both early and late-stage software and services organizations to accelerate growth and client success. Before joining Engageware, Matt has held several executive-level sales, and go to market roles at Repsly, Ellucian, It’s Learning, BMC Software, and PTC. He earned a bachelor’s degree in Business Management at Indiana University of PA.


Michael Forsyth

Vice President, Engineering

Michael leads Engageware’s software engineering organization. Michael joined Engageware in 2019 and has more than 30 years of engineering experience in SaaS and technology companies. Before Engageware, he held senior leadership positions at Imprivata and TruePosition Inc. He earned a bachelor’s degree in Computer Science with a specialty in Mathematics from Fitchburg State University.


Bruce Brown

Chief Information & Security Officer

Bruce leads Engageware’s commitment to protecting customer data. He directs Information Security strategy, policy and operations, and provides oversight of the Risk Management program. Bruce joined Engageware in 2010 and has over 20 years of technical, information security and cloud hosting operations experience. He holds certifications for Information Security Management (CISM), Information Systems Security (CISSP), Cloud Security (CCSP) and Computer Forensics Examination (CCFE).


Steven Connolly

Senior Director of Partners & Product

Steve is the Senior Director and Head of Product at Engageware. He has more than 20 years of experience in product development and innovation and has lead product initiatives at Engageware. Before joining Engageware, Steve has had several key product roles across several organizations including Thomson Reuters (Refinitiv), Lattice Engines (D&B). He earned a bachelor’s degree from Harvard University and an MBA from Boston University.


Cindy Crowley

Vice President, Finance and Administration

Cindy is a results-driven financial executive with more than 20 years of experience and success in driving profit improvement, leading business growth and establishing and scaling operations in emerging growth companies. A member of the Engageware team since 2010, Cindy has held senior finance positions with Cloudtree, Venture Enterprise Advisors, Alcatel, Astral Point and Wellfleet Communications. She is a graduate of the Isenberg School of Management at the University of Massachusetts, Amherst.


John Loring

Chief Technologist & Co-Founder

John is a cofounder of Engageware. He has 20 years of hands-on experience managing the development of computer hardware and software products. Prior to his role in establishing Engageware, John was vice president of software development for Datawatch Corporation. He earned a bachelor’s degree from the University of Massachusetts, Amherst.


Al Rosenbaum

Vice President, Sales

Al leads the sales and customer success teams for the organization. He has successfully grown both early and late-stage software and services organizations while ensuring the delivery of customer success. Before joining Engageware, Al has held several executive-level sales and customer success roles at SilverCloud, AccuRev, Fidelity Investments and Hewlett-Packard. He earned a bachelor’s degree in Consumer Behavior at the University of Massachusetts, Amherst, and an MBA from Bentley University.